At 9kiss, we take your privacy seriously. This Privacy Policy explains what personal data we collect, why we collect it, how it is used and stored, and what rights you have regarding your information as a 9kiss player.
Six principles that define how 9kiss handles your personal information.
9kiss only processes your personal data when there is a lawful basis to do so — including contractual necessity (to operate your account), legal obligation (AML/KYC compliance), legitimate interest, or your explicit consent. We do not process data speculatively.
We collect only the personal data that is strictly necessary for the purposes stated in this Policy. 9kiss does not collect data that is excessive relative to the specified purpose, and we do not retain data longer than required.
All 9kiss data — in transit and at rest — is protected by 256-bit SSL encryption. Access to personal data within 9kiss is restricted to authorised personnel on a strict need-to-know basis, with full audit logging of internal data access events.
This Policy clearly and fully discloses what data 9kiss collects, how it is used, who it may be shared with, and for how long it is retained. We do not use your data for undisclosed purposes, and we do not sell your personal data to third parties.
As a 9kiss player, you retain meaningful rights over your personal data including the right to access, correct, and request deletion of your information, subject to legal retention obligations. We provide clear mechanisms to exercise these rights without undue delay.
9kiss does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or any commercial entity for their independent marketing use. Data shared with service providers is governed by strict data processing agreements.
1.1 This Privacy Policy ("Policy") describes how 9kiss ("we", "us", "our", the "Platform") collects, uses, stores, discloses, and protects the personal data of individuals ("you", "Player", "User") who access or use the 9kiss online gaming platform at 9kiss.app, including all associated services, features, and payment channels.
1.2 By registering an account on 9kiss, accessing the Platform, or otherwise engaging with our services, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
1.3 This Policy should be read in conjunction with the 9kiss Terms & Conditions, which govern the overall relationship between you and 9kiss. Capitalised terms not defined in this Policy carry the meaning given to them in the Terms & Conditions.
2.1 For the purposes of applicable data protection law, 9kiss is the data controller in respect of personal data collected from Players and users of the 9kiss Platform. As data controller, 9kiss determines the purposes for which and the means by which personal data is processed.
2.2 Where 9kiss engages third-party service providers (such as payment processors, game providers, or identity verification services) to process personal data on its behalf, those parties act as data processors under written data processing agreements that impose obligations consistent with this Policy.
9kiss collects personal data through your interactions with the Platform. The categories of personal data we collect include:
9kiss uses the personal data collected for the following purposes:
9kiss processes personal data on the following legal bases:
6.1 9kiss does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data only in the following circumstances:
7.1 Some of 9kiss's service providers (including game platform providers and payment infrastructure partners) may operate servers or process data outside Malaysia. Where personal data is transferred internationally, 9kiss ensures that appropriate safeguards are in place, including contractual data protection clauses consistent with internationally recognised standards.
7.2 By using the 9kiss Platform, you acknowledge that your personal data may be processed in countries outside Malaysia. 9kiss will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this Policy regardless of where it is processed.
8.1 9kiss retains personal data for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law and regulatory obligations. Key retention periods include:
8.2 Following the applicable retention period, personal data will be securely deleted or anonymised in a manner that prevents reconstruction of the original personal data.
9.1 The 9kiss Platform uses cookies and similar tracking technologies to operate core platform functionality, maintain session authentication, analyse usage patterns, and — where consented — deliver relevant promotional content.
9.2 The categories of cookies used by 9kiss include:
9.3 You may control non-essential cookies through your browser settings. Please note that disabling cookies may impair some Platform functionality. 9kiss does not use third-party advertising network cookies that track your activity across unrelated external websites.
10.1 9kiss may send you promotional emails, SMS notifications, or in-Platform messages regarding bonuses, new game releases, sportsbook promotions, and special events. We will only send direct marketing communications where you have opted in during registration or subsequently through Account settings.
10.2 You may withdraw your marketing consent and opt out of all promotional communications at any time by: (a) updating your notification preferences in Account settings; or (b) clicking the unsubscribe link in any marketing email; or (c) contacting 9kiss support via live chat.
10.3 Players who have activated a self-exclusion will be removed from all marketing communication lists immediately. Self-excluded Players will not receive promotional messages for the duration of their exclusion period.
11.1 9kiss implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure:
11.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 9kiss will notify affected Players without undue delay and take all reasonable steps to mitigate the impact of the breach.
As a 9kiss Player, you have the following rights in relation to your personal data:
| Right | What It Means |
|---|---|
| Access | You may request a copy of all personal data 9kiss holds about you, free of charge, within 30 days of your request. |
| Rectification | You may request correction of inaccurate or incomplete personal data. Some corrections (e.g., name, date of birth) require supporting documentation. |
| Erasure | You may request deletion of your personal data where it is no longer necessary for the purposes collected, subject to legal retention obligations that override this right. |
| Restriction | You may request that 9kiss restricts processing of your data while a dispute or correction request is being resolved. |
| Portability | You may request your personal data in a structured, machine-readable format where processing is based on consent or contractual necessity. |
| Objection | You may object to processing based on legitimate interests, including profiling for marketing purposes. We will cease such processing unless we can demonstrate compelling grounds that override your interests. |
| Withdraw Consent | Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing. |
To exercise any of these rights, contact 9kiss support via live chat or by email (displayed in the footer). We will respond within thirty (30) days. We may request identity verification before fulfilling a data rights request.
13.1 The 9kiss Platform is strictly prohibited for persons under twenty-one (21) years of age. We do not knowingly collect personal data from persons under 21. Age verification is mandatory at registration, and 9kiss actively screens for under-age access.
13.2 If 9kiss becomes aware that personal data has been collected from a person under 21 without valid parental or guardian consent, that data will be deleted immediately and the associated Account will be closed. If you believe a minor has registered on 9kiss, please contact our support team immediately.
14.1 The 9kiss Platform may contain links to third-party websites or services (for example, game providers' help pages). This Privacy Policy applies exclusively to the 9kiss Platform. 9kiss is not responsible for the privacy practices of third-party websites and recommends that you review the privacy policy of any external site you visit.
15.1 9kiss reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered Players via email or prominent in-Platform notification at least seven (7) days before the changes take effect. The "Last Updated" date at the top of this page will be revised accordingly.
15.2 Continued use of the 9kiss Platform following the publication of an updated Privacy Policy constitutes acceptance of the revised terms. If you do not agree with any material change, you should close your Account prior to the effective date.
For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact the 9kiss Data Protection team via:
We aim to acknowledge all privacy-related enquiries within 24 hours and resolve them within thirty (30) days of receipt.
Your data is protected. Your payments are secure. And your 9kiss gaming experience is fair and transparent — in MYR, with Malaysian payment methods you already use. 21+ only.
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